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Bottini Fuel Newsletter

Bottini Blog

What you told us

Hundreds of you responded to our customer satisfaction survey last spring and I can’t tell you how much we are grateful for your feedback. We read every single one! Among the comments— “I’ve been with you for 20 years, through all kinds of winters. You’ve never let me down.” (Joan C. from Red Hook). Another […]

By the numbers

Here are some findings from our customer satisfaction survey. 98% Are happy with the way our technicians respond to their service needs 97% Like the ease of doing business with us 89% Would refer us to friends and neighbors 87% Enjoy their online experience with us 30% Are interested in installing a new central air […]

Survey and tune-up winners

Congratulations to the five customers who won 300 gallons of free fuel for returning our survey: Sean S., Hurley, NY Robert E., New Paltz, NY Don D., West Hurley, NY Carol W., Napanoch, NY Donald M., Wappinger Falls, NY Besides our survey winners, William M of Pine Bush, NY, won a $2,019 account credit for […]

Why our service plans deliver

Erin Weimann, our Equipment Sales and Coordinator and Service Office Supervisor, explains the value of our service plans. Service plans have a mixed reputation because many of the companies that sell them—consumer electronics stores, utility and home warranty companies and others are counting on customers to not actually need the work done. With us, it’s […]

Delivering a Christmas gift

When we tell you we’ve got you covered, we really mean it. Customer Susan B, from Elka Park, can attest to that. Susan had arrived at her weekend home late at night on Christmas Eve, excited to celebrate the holiday with her family the next day. Unfortunately, she encountered an unpleasant surprise. “One of the […]

Improving our tune-up appointments to avoid cancellations

Every year, we’re forced to cancel tune-up appointments in the fall because cold weather compels us to reassign our technicians to no-heat calls. We don’t like cancelled appointments any more than you do. So this year, we made a huge effort to shift things around. We opened up three times as many tune-up spots in […]