Posted: December 11, 2024
Our goal is to continually improve how well we care for our customers. We’ve made significant investments in technology to improve the ease of doing business with us and in staffing and training to ensure that our people can help you with any question or problem you may have. But ultimately, no matter how we think we’re doing, yours is the only opinion that matters.
If you could take just two minutes to answer a couple of questions about our performance, it would mean the world to us. If you haven’t done so already, you can do that right now by completing our brief online customer survey.
We promise to read each response carefully and take it into account as we strive to improve. Please be candid with us. If we don’t know something is wrong, we can’t make it right. And of course, if we’re handling things well, we’d love to hear that, too.
We know this is a busy time for everyone. So, in appreciation of your taking a few minutes to complete the survey and return it to us, we will enter each completed survey into a drawing for two separate prizes: $1,000 worth of heating fuel for our first winner and $500 worth of heating fuel for our second winner.
We hope your feedback will empower us to do even better at making you feel appreciated, cared for and confident about your home comfort. I look forward to getting your response.